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    HomeNonprofit Management TechNonprofit Donor Management TechHere’s the 7 Best CRM Software for Nonprofits to Streamline Your Organization

    Here’s the 7 Best CRM Software for Nonprofits to Streamline Your Organization

    We’re going to go out on a limb here. 

    And say that, as a nonprofit organization, you not only want to increase donations. But you also want to forge relationships with donors who truly support your cause. 

    *whispers* Are we close? 

    We want that for you, too! Because there is something so amazing about finding your tribe of people who genuinely care for your mission and want to leave the world better than they found it. 

    Believe it or not, one of the best ways to do that is by streamlining your donor data. 

    And nonprofit CRM tools help you do just that. We’ve rounded up some of the 7 best CRM software for nonprofits on the market right now to help you find the one that fits your organization! 

    But first … let’s answer a few important questions: 

    Two hands type on a laptop keyboard in a home office setting.

    What is a Nonprofit CRM System? 

    A nonprofit CRM (customer relationship manager) software helps organizations better organize information about their donors. From building out ideal personas to help target the right kind of people, to tracking prospective donors throughout their journey to give, the right CRM tool can help you in so many ways! 

    Why Should You Care About Nonprofit CRM Software? 

    Nonprofit CRM software helps you better organize, manage, and understand your data when it comes to your donors. 

    Instead of getting caught up on time-sucking, repetitive tasks, you can streamline and automate those. Which means you can spend more time and effort on nurturing your prospective donors. 

    And instead of trying to cast a wide net for your campaigns to bring in any amount of gifts, you can use your data to pinpoint the kinds of people who are ready to give to your cause. 

    When you streamline these parts of your nonprofit, you can focus on giving your donors the best possible experience. Which, then, helps you retain monthly donors. That’s important because “in a single year, recurring donors give 42% more than one-time donors,” (WealthEngine). 

    But here’s the problem: 

    According to Philanthropy News Digest, “the rate among repeat donors was down 7.2%” in 2021. 

    So by using one of the best nonprofit CRM software available, you can create the meaningful relationships you want, not to mention the ones that help your organization grow. 

    What Should Your Nonprofit Look for in a CRM?

    It’s not a secret that the top CRM software for nonprofits can help you drastically improve efficiency and productivity in your organization. But, it can only do that if your team selects the best option for your organization! 

    So what is it you and your nonprofit team should look for in a CRM? How do you choose the one that’ll be best for your needs? 

    First and foremost, you need to know that every nonprofit is different. That means that your organization’s needs may be different from others. Look inward, survey your team and what they can benefit from the most, and choose only what’s best for your nonprofit. 

    But more often than not, you’ll want to select a CRM tool that has some of these major features: 

    • Donor profiles. How detailed you need these to be (aka – how customizable you need them to be in your CRM) will depend on the information you collect from your supporters. But, often nonprofit CRM tools allow you to include important information like contact info, interests as it pertains to your mission, giving history, engagement history, and more! 
    • Customized dashboard. A great dashboard is like the “front desk” to your nonprofit CRM. It’ll show you an overview of relevant insights when it comes to your organization’s performance and fundraising goals. 
    • Integrations. We love technology (if you hadn’t noticed)! But manually inputting data from one software into another is time-consuming. And it defeats the purpose of adding tech to your organization. Integrations streamline your admin tasks. So finding a nonprofit CRM software that integrates with your other tools is a great idea. 
    • Data reports and analytics. You need to know what’s working for your supporters and what’s not. A CRM that can run reports is a key part of understanding what you can continue doing and what you need to fix. 

    What Optional Features to Look for in a Nonprofit CRM?

    Like we mentioned, the nonprofit CRM you choose depends heavily on what you need from it! 

    Some organizations may need a heavier focus on built-in features, such as email marketing or grant management. Others might want to prioritize fundraising efforts. 

    The beauty of these powerful tools is that there are plenty of options no matter what features you’re looking for. Here are some optional ones to consider: 

    • Built-in online donation platform. You can create donation pages that align with your nonprofit branding with the right CRM tool. And when someone donates, their information auto–populates in your contact list. 
    • Built-in marketing tools. There are plenty of nonprofit CRMs that include marketing tools like built-in email software

    Built-in grant management. If your nonprofit heavily relies on funding from grants, then finding a CRM that incorporates grant management into it may be a gamechanger!

    The Best CRM Software for Nonprofits: What Are the Top 7 Systems?

    Over here at Nonprofit Apps, we’ve done some digging. 

    And we’ve rounded up some of the best CRM software for nonprofits so you don’t have to do research on every single platform out there. 

    A laptop is open on a round table top, with a notebook and glasses resting off to the side.

    *PLEASE NOTE: Our list of the best CRM software for nonprofits is based on extensive research on the tools on the market as of 2022. We have combed through each of these tools’ websites, and we’ve dug through user reports to find helpful information. 

    This list is also not in any particular order. It’s just a roundup of the top nonprofit CRM tools available at the moment based on our own individual research.

    We do not receive any compensation for these products at Nonprofit-Apps. We are solely giving you this information to help you find the best CRM software for your nonprofit organization.

    However, some of these CRM tools are contributors to our sister sites, Nonprofit Library and Charity How To.*

    Nonprofit CRM Software #1: Bloomerang

    Pricing: Their baseline plan starts at $99.00/month with plans based on contacts. 

    Bloomerang believes when you streamline your daily admin tasks, you can spend more of your time and effort on moving your mission forward. 

    And that’s what they’ve set out to help you do with their nonprofit CRM tool! They pride themselves on their simple-to-use dashboard that’s still robust enough to offer magnified insights into your donors. 

    Plus, they’ve brought nonprofit experts on board to build the entire CRM software. It’s built by nonprofit experts, for nonprofit experts. 

    Top Features of This Software: 

    Some of the top features of this nonprofit CRM software include: 

    • Visual representation of individual donor interactions
    • Interactive dashboard to see your donor retention rate, incoming donations by time period, access recent reports, and more
    • Social media monitoring
    • Donor engagement surveys
    • Email design with already-created templates and analytics
    • Letters and mailing designs ready for print

    Drawbacks of This Software:

    • Some users reported there needs to be more customizable dashboards, reports, and templates for emails and letters
    • There is not an event management integration for this tool, yet

    This Nonprofit Software is Best For:

    Based on reviews and the Bloomerang website, their nonprofit CRM system is best for small organizations or ones just starting out. 

    It’s a simple-to-use platform, but if you’re part of a larger organization or you’ve used multiple CRM tools in the past, this one may be too simplistic for your needs.

    View the FREE Bloomerang Demo at Nonprofit Library Here!

    Nonprofit CRM Software #2:  EveryAction

    Pricing: Contact an EveryAction representative for pricing

    With over 18,000 nonprofit organizations using EveryAction, it’s a no-brainer this is included as one of the best CRM software for nonprofits! 

    EveryAction is an all-inclusive platform so you don’t have to worry about integrating other databases or third-party apps. 

    From donor development to digital marketing, to managing volunteer teams, EveryAction does it all. 

    Features of This Software: 

    • An all-inclusive platform that eliminates the need for third-party apps and integrations
    • Access to EveryAction’s sustainer-optimized donation forms to increase recurring donations
    • Customization for email marketing, events, and fundraising to boost brand strategy
    • In-suite drag-and-drop (like Mailchimp) email design platform

    Drawbacks of This Software:

    • Some users reported it can feel overwhelming when you’re first starting out. There are lots of tutorials to watch to understand the nonprofit CRM system. 
    • You’ll have to manually move your data and spreadsheets between the individual tools within the platform to take advantage of the entire CRM system

    This Nonprofit Software is Best For:

    From the EveryAction website, this nonprofit CRM software is great for nonprofit organizations of all sizes. 

    And based on user reports of this CRM tool, that rings true! Many users are reporting excellent results for organizations with 10 people up to organizations with 5,000+ people! 

    Nonprofit CRM Software #3:  Kindful

     

    Pricing: Baseline plans start at $100.00/month. Pricing increases based on your number of contacts.

    Kindful is a cloud-based platform that grows as your nonprofit grows! And, as a cloud-based platform, there’s no need for all of your users to be on-site together. We call that a 21st century win! 

    It’s founded on the mission that nonprofits shouldn’t need to spend all of their time and energy on their database. And instead, they should have the luxury of spending more time on moving their mission forward!

    With intuitive reporting and easy integrations so you can keep all your data organized, this is definitely one of the best CRM software for nonprofits. 

    Features of This Software:

    • Design an unlimited number of donation pages so each one is specific to your current campaign
    • Unlimited users so you can keep your team on board no matter how large you grow
    • Plenty of fundraising tools to help make your campaigns successful
    • Donor analytics to pinpoint your ideal donors
    • Data visualization so you can see what’s happening in your organization
    • Real-time donor records including their full-giving histories, their classifications, and social media accounts

    Drawbacks of This Software: 

    • Although you can integrate almost any third-party app, users have reported that sometimes the integrations can be glitchy. However! They also say customer service can usually fix it for you
    • Several users said the reporting options are limited. So if you’re wanting to pull very specific reports, this may not be the best option for you. 

    This Nonprofit Software is Best For: 

    From the website information on who Kindful was created for, and from reading user reviews, we’ve come to the conclusion that Kindful is best for growing nonprofits. 

    Why? Well because Kindful is great at giving basic information for small to midsize nonprofits. But, at a certain point, you may need to start pulling more targeted reports to better understand your donor portfolio. And based on user reviews, Kindful might not be the best at that. 

    However, the unlimited number of donation pages to cater to your specific campaigns is an amazing feature. Not to mention, the ability to add unlimited users to your CRM tool is wonderful for growing nonprofits, too. You can add users without having to worry about having to pay even more! 

    And, just because Kindful doesn’t have the option (yet!) for pulling incredibly detailed reports, the reports it can pull still give you awesome data for your organization. 

    Nonprofit CRM Software #4:  NeonCRM

    Pricing: Baseline plans start at $99.00/month. You’ll need to fill out a form with your organization’s information for more pricing info.  

    NeonCRM is another cloud-based CRM that serves nonprofit organizations of all sizes. It allows you to manage donors, events, and members. Plus, you can handle tasks like email marketing and payment processing. This system gives everything you could think of!

    One of the top features of this nonprofit CRM system is the ability to follow each donor through their online and offline donations. Plus, you can accept donations from several different touchpoints. Whether it’s web forms, emails, membership renewals, or event actions, this platform truly gets your nonprofit growing.

    Features of This Software: 

    • Donor management with a complete view of your supporters
    • Fundraising & event management including event registrations
    • Membership management including membership renewals
    • Volunteer management
    • Marketing and communications including automated emails
    • Customized web forms
    • Social fundraising
    • e-Commerce options and integrations
    • Quickbooks integration
    • In-depth reports
    • Deduplication capabilities to keep your lists streamlined

    Drawbacks of This Software: 

    • While it seems like this software has it all, one thing is clearly missing. As of yet, Neon CRM does not offer online auction or silent auction integration. 
    • Some users have reported that the email marketing doesn’t work as well as some available integrations

    This Nonprofit Software is Best For: 

    This is another nonprofit CRM software that’s best for all ranges and sizes of organizations. 

    However, if email marketing or online auctions are your bread and butter for your nonprofit, you may want to think about this option. Those are the two main cons of this CRM tool. 

    That being said, Neon CRM seems to be an all-inclusive powerhouse that gets the job done (and done well, according to the majority of users!). If you’re a fast-growing nonprofit, this is more than likely a wonderful option for you! 

    Nonprofit CRM Software #5:  Wild Apricot

    Pricing: Wild Apricot has a free option available, which is great for nonprofits just starting out or smaller organizations. The paid plans are affordable and start at $48 per month. 

    One of the most affordable on the block (err…list), and yet still one of the best CRM software for nonprofits is Wild Apricot. 

    We’d like to mention right off the bat that Wild Apricot is ideally for membership management. Whether you’re a nonprofit, club, or any other type of membership-based organization, this is a great option for you. 

    With the option of a 30-day free trial, you can try it out risk-free. And if you’re a smaller (50 contacts or less) organization, you can score unlimited access to Wild Apricot for precisely free dollars a month. 

    But even if you have more than 50 contacts, pricing for Wild Apricot is very affordable! 

    Not to mention, this tool gives you a wide range of tools so you can get up and running fast. You can manage contacts, process payments, send out automated emails, manage registration for an event, and even create a website. All through Wild Apricot. 

    Features of This Software: 

    • Mobile event check-in and management
    • Automatic invoicing and membership renewals
    • Mobile app for members
    • Easy drag-and-drop workflow setups
    • Online store option
    • Alerts and automated email reminders for members
    • Unlimited email marketing

    Drawbacks of This Software: 

    • Users mention that reports are limited in data
    • They’ve recently dropped their telephone support line which has been a complaint among users
    • Some users also say the interface is dated-looking and they want a more updated experience

    This Nonprofit Software is Best For: 

    Wild Apricot is an excellent choice if you have a membership-based organization. It’s catered specifically to your style, which can be a challenge to find in other nonprofit CRM systems.

    Nonprofit CRM Software #6: Salesforce for Nonprofits

    Pricing: With the Power of Us Program, eligible nonprofits can receive Salesforce for nonprofits for free! 

    Salesforce for nonprofits is one of the most powerful, all-inclusive CRM tools available. It’s been known as the world’s leading CRM tool for business. And the creators realized that nonprofits could benefit from it, too! 

    So they re-imagined the tool to fit the unique needs of nonprofit organizations worldwide. Now? Over 40,000 nonprofits trust the CRM. 

    Features of This Software: 

    • Customizable, detailed donor profiles so you know exactly who’s supporting your nonprofit (perfect for determining your ideal donor!) 
    • Integrates with numerous nonprofit tech tools
    • Fundraising capabilities 
    • Donor journey tracking and communication histories
    • Has built-in features like email marketing, grant management, and volunteer management
    • There’s plenty of support so you won’t feel like you’re thrown to the wolves when it comes to the system

    Drawbacks of This Software: 

    • It’s a complex system, so there is a learning curve when it comes to using it to its fullest potential

    This Nonprofit CRM Software is Best For: 

    Salesforce is an excellent choice for organizations that need something robust. Because it’s so intricate, many nonprofits tend to not get their money’s worth out of it. 

    If your organization: 

    • Has the need for all of its powerful intricacies and all-inclusive features,
    • Has the time to devote to learning how to use the system and train teams to use the system

    Then, we’d say it’s a great fit for your organization!

    Nonprofit CRM Software #7: HubSpot

    Pricing: HubSpot’s CRM software is free to use! Your nonprofit can pay for an upgraded tier with more features and support. If you choose to do that, your organization will get a 40% discount. 

    HubSpot is known as one of the best resources when it comes to marketing a business or a nonprofit! 

    But they also know that marketing and bringing in recurring donors also depend on an internal system. So naturally, they created an all-purpose CRM software that’s perfect for nonprofits. 

    Features of This Software: 

    • Supports unlimited users and up to 1 million contacts! 
    • Built-in email marketing platform and lead generation through sign-up forms and landing pages
    • Clean, easy-to-use dashboard with insights overview
    • Donor interaction tracking, whether it’s through an email, on social media, or on a call
    • Detailed donor profiles including a communication timeline

    Drawbacks of This Software: 

    • With the free tier, your only means of support is through community support and HubSpot Academy. For more service and tech support, you’ll have to upgrade. 
    • You can only collect donations by using a Stripe integration with the free plan

    This Nonprofit CRM Software is Best For: 

    HubSpot is one of the best CRM software for small nonprofits or ones on a tight budget. Considering it’s free to use, any budget can manage using this tool! And if your organization is small or just starting out, you may not need advanced features yet.

    A person uses her laptop to open her nonprofit CRM software.

    Overall, the best CRM software for nonprofits depends on your organization. But finding one that fits your needs is so critical. Especially to maximize your engagement with your donors! 

    If you’re looking to streamline your daily nonprofit tasks, pull specific reports so you can better nurture your donors, and continue moving forward in your mission, then using one of these nonprofit CRM systems is going to be a game-changer! 

    Want more related to this? Check out these posts! 

    The 5 Most Valuable Nonprofit Digital Marketing and Fundraising Tools

    The 5 Must-Have Technology for Nonprofits to Help You Grow Your Cause

    The 8 Best Online Donation Platforms for Nonprofits to Boost Their Income

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